Policies & Terms

Who we are

We can be reached via e-mail at kristen@kristensoils.com or you can reach us by telephone at 336-505-9551.

For each visitor to our Web page, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number and Google analytics.

The information we collect is: used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, not shared with organizations for commercial purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, disclosed to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors’ browser type or other information that the visitor sends and affiliate tracking of sales through double secure cookies and IP tracking for 365 days.

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address, or calling us at the above telephone number.

If you supply us with your postal address on-line you may receive periodic mailings information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, or e-mailing us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from the list.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to third-parties and ad servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages or that supply us with products or services that include your orders from the Website. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address, and clickstream information. As a result of your purchases on our site, third-parties may require certain personal information, such as your name and address. For further information, consult the privacy policies of:

  1. https://www.customcat.com/?t=h.terms
  2. https://www.google.com/privacy.html
  3. https://www.amazon.com/gp/help/customer/display.html/?nodeId=468496
  4. https://privacy.microsoft.com/en-us/default.mspx
  5. https://automattic.com/privacy/

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt-out of these new uses, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically, we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address or calling us at the above telephone number.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them, a description of information that we maintain about them.

Consumers can access this information by emailing us at the above address.

Upon request, we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers, transaction information.

Consumers can have this information corrected by sending us an email at the above address or calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number, The DMA’s Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at https://www.ftc.gov/ftc/complaint.htm.

IDENTIFICATION

Our website address is https://www.kristensoils.com. This website is owned and maintained by Kristen, operating as an individual/sole proprietor. Kristen reserves the right to protect her personal identity, and that of her family, with respect to her online presence. Her last name and home physical address are strictly private and confidential. Kristen can be reached via telephone by leaving a message at her published phone number, 336-505-9551 and by email at kristen@kristensoils.com

Merchandise Terms

PLEASE READ THESE FOLLOWING TERMS AND CONDITIONS OF USE AND NOTICES CAREFULLY BEFORE USING KRISTEN’S WEB SITE. THIS WEBSITE IS PROVIDED BY KRISTEN. BY USING THIS WEBSITE, OR BY OFFERING OR PLACING ORDERS USING THE WEBSITE, YOU AGREE TO ABIDE BY THE TERMS AND CONDITIONS SET FORTH HEREIN. ONLY UPON ACCEPTANCE OF THE TERMS CONTAINED HEREIN, WILL YOU BE ENTITLED TO SUBMIT ELECTRONIC ORDERS THROUGH THE WEBSITE. ANY VIOLATION WILL RESULT IN TERMINATION OF YOUR ABILITY TO ACCESS OR YOUR ACCOUNT AS DETERMINED BY KRISTEN. YOUR USE OF THE WEB SITE, IN ANY MANNER, CONSTITUTES YOUR AGREEMENT TO ALL SUCH TERMS, CONDITIONS, AND NOTICES, AS MAY BE UPDATED AND AMENDED FROM TIME TO TIME. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF USE, YOU MAY NOT ACCESS OR OTHERWISE USE THIS WEB SITE.

PAYMENT

You agree to pay the full price for all Products you purchase from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or payment account details for payment of all fees.

DISCLAIMER OF WARRANTY/LIMITATION OF LIABILITY:

THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. KRISTEN MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KRISTEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KRISTEN DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KRISTEN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

KRISTEN AND THE WEBSITE USE REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. THE COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY INFORMATIONAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

THIRD-PARTY LINKS

For your convenience, Kristen may provide links to third-party websites operated by other entities on the Website. If you use such third party sites, you will leave this Website. If you decide to visit any linked third-party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Kristen does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third party links do not imply that Kristensponsors, endorses, is affiliated or associated with any linked third party websites.

DISPUTES

Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in Oakland or Wayne County, Michigan. Arbitration under these Terms & Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Website, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the Website from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Terms & Conditions (including negligent or wrongful conduct) by you or your use and access of the Website.

Hosting & Service Terms

Hosting Service

Our hosting service is provided via an agreement with LiquidNet, Limited. We are resellers of LiquidNet, Limited’s hosting service and they provide all server support through their online ticketing system. Any issues with your hosting account should be directed to their online ticketing system.

Website Service

We install and customize WordPress blog sites on customer owned or rented web spaces, under the customer’s domain name or sub-domain. WordPress provides their own support for critical WordPress updates and issues with the way the program works. We provide installation, customization and tutorial service for this platform only. We do not provide “paid versions”, “pro versions”, or “premium versions” of any WordPress upgrade, add-on or theme unless it is specifically negotiated by you (the customer) and us (the service provider) ahead of time.

Support Sessions

Support sessions are pre-paid time blocks of 30 minutes each where Kristen will be available to help you through tutorials or walkthroughs of your Hostia control panel (if your hosting service was purchased through us only) or your WordPress installation (if your WordPress site was installed and customized by us only). You will be responsible for rescheduling your support session if you are unavailable at the time you have previously agreed upon. Continuing your session beyond your allotted 30-minute slot will only be allowed if you were late to attend (to provide you with your full 30-minute session) and if it does not interfere with another customer’s scheduled time. If you need further assistance beyond your pre-paid session, you will be required to purchase additional sessions as needed, before continuance will be allowed.

Purchases

Payments processed directly through this website utilize PayPal as our payment processor. PayPal handles all transaction data, money transfers and settles customer disputes that you do not feel have been fully settled.

Payments to doTERRA are processed by and through doTERRA. Direct all inquiries or complaints to their customer support.

Payments for web hosting are processed through PayPal and Kristen then handles disbursement to various merchants that she utilizes for hosting, domain, and other services. Any disputes to payment authenticity will also include those additional merchants and their processing time, so please allow Kristen appropriate time to interact with her providers to negotiate on your behalf.

Refunds

Refunds will be issued on a case-by-case basis. Refunds will NOT be issued for the following services: Domain name registration/renewal, support service time blocks after they are used, and hosting service after the 30-day guarantee is passed. Website services refunds will be issued purely on a case-by-case basis if requested after the website service has been completed, at the final discretion of Kristen.

Negotiations

Some services offered on this site are resold services that we provide as bundled solutions to your web needs. For these services, Kristen will negotiate with her providers on your behalf when appropriate (such as for refunds). When possible, we direct customers to seek support directly from these providers (such as for server issues or domain problems).

Server Locations

By default, our data is stored on servers in a secured data facility in Chicago, Illinois, USA. Our data center is a secured facility with climate-controlled, managed server housing, diesel power backups and multiple T-1 connected lines. Redundant server backups are maintained, though customers are encouraged to maintain their own site backups as well.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is not stored in our systems unless you create a saved profile during checkout on our site. In this case, it is stored securely in our database behind our firewall. You would be notified immediately if there was a breach of our database.

Medical Disclaimer & Compensation

While dōTERRA essential oils truly are gifts and blessings from the earth and work harmoniously with our body to support and strengthen it, I am not a doctor. The statements on this site have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent disease. Please seek qualified medical advice for any medical conditions. I receive bonuses and commissions from doTerra for product sales and referrals. I receive commissions from LiquidNet, Limited for product sales and referrals. I receive compensation and commissions from Google and Amazon for product sales and referrals.