FAQ

There are several ways to contact us! 

There is a green circle at the bottom-right of every page on this site. Clicking that will open a support chat. Please remember that the we’re small and as such, we don’t run 24/7 chat staff. Any time you don’t get an immediate response via chat, it simply means that we’re away from the computer. In such a case, we will respond to you as soon as we are able! If you don’t want to wait, you can always open a support ticket and receive your responses via email.

You can reach our support ticket system going to https://www.kristensoils.com/support. From there, you can create and manage your requests for help. You can also use the support ticket system to request any information that you need.

All orders are produced on-demand. The process usually take approximately 2 business days, though some more complex items may take longer. Orders are then shipped to the address you provided during checkout using standard First Class Mail. If it has been more than 10 business days since you placed your order and it still hasn’t arrived, please notify us using our support ticket system and include your Order ID from your confirmation email. If you don’t have the Order ID, please provide all information that you can to aid us in locating your order.

All orders are produced on-demand. The process usually take approximately 2 business days, though some more complex items may take longer. Orders are then shipped to the address you provided during checkout using standard First Class Mail. If it has been more than 10 business days since you placed your order and it still hasn’t arrived, please notify us using our support ticket system and include your Order ID from your confirmation email. If you don’t have the Order ID, please provide all information that you can to aid us in locating your order.

Please contact us using the chat window at the bottom-right of the screen immediately. If you don’t receive a response within a few minutes, submit a support ticket with as much detail as you can, as quickly as you can.

Orders are automatically batched to our printer 3 times per day, Monday through Friday: 6 am, 10 am and 1 pm. If we can edit the order before it is batched to the printer, there will be no problems at all. Once it reaches the printer, their system automatically begins the process of creating your item(s). We can, on occasion, place it on “hold” with the printer, but only if we can reach them before production has actually started. Once production has began, we are unable to interrupt the process or make any changes to your product(s).  “Hold” status at the printer is no guarantee, so please make every attempt to reach us before our batch times. Refunds or changes to the order are impossible once production has began.

We do stand behind our products and will do our best to work with our printer to ensure your satisfaction. While we are unable to issue refunds for products already in production, we will do our best to work with our printer to offer you a reasonable exchange.

If your order has not began production, we are able to cancel your order and issue a full refund. Please submit a support ticket or initiate chat with us immediately to have a new order cancelled. Once your order has been cancelled, we will be able to issue your refund using the same method you used for payment within 5 business days.

Refunds will only be issued upon successful cancellation of your order. Once your order has began production, we are unable to issue a refund.

If you are unhappy with your order, please submit a support ticket or initiate chat with us. We will work with our printer to offer you a reasonable exchange.

Kristen creates all designs herself. Sometimes she may utilize stock photography or stock vector images, but she also has the full ability, skills and tools necessary to create her own photography, vector images and print media. She also designed this web site!

We utilize Custom Cat, a company that specializes in printing and shipping directly to you, for fulfillment of our orders. Our exchange and refund policies are as flexible as possible working within the confines of their policy.

We accept most major credit cards securely on this site. We also support checkout through PayPal (we are paypal verified!) and are implementing Amazon. Google and Apple payments are next on our list.

You should receive a confirmation email asking you to confirm your subscription. If you don’t receive it within 10 minutes, check your spam filters and make sure to mark it as “Not Spam” or “Add to Safe Senders” so our emails can reach you and please subscribe again. If you still have issues, contact Kristen using the chat function on this site. She can manually add you to the newsletter and troubleshoot the newsletter mailer.

Absolutely not! There are no minimum purchase requirements. Wellness Advocates do have requirements to achieve and maintain different ranks within the company, but there are zero requirements for  customers and Wellness Advocates can choose to skip months if they need to!

There are no hidden fees whatsoever. Wholesale membership is $35 for the first year, $20 per year thereafter (with a free bottle of peppermint oil!) and the first year fee is waived if you purchase a kit. There are no other fees.

If you have ever purchased a membership at Costco, Sam’s Club or any other wholesale store, the process is much the same: annual fee, wholesale prices, earn points on purchaes that you can redeem for products. The two big differences are: we have no storefront and our fees are much less!

Absolutely not! With your wholesale account, you get access to wholesale prices, just like I do. No selling required.

That is absolutely fine! You can get your first year’s membership fee waived with a kit, and they usually are a little better deal than buying single items but if kits don’t appeal to you, no problem!

You can get your annual membership for $35 for the first year, $20 each year thereafter and a free bottle of peppermint oil when you renew. Then you can pick and choose which products you do want and checkout. Simple and painless!

The Loyalty Rewards program is a system where you get rewarded for shopping! You earn a percentage of your purchases back into your account as points that you can redeem on products later. The amount ranges from 10%-30%, depending on the amount of time you have participated in the program. You also get your shipping costs refunded to your account as points!

There are 3 main ways to use a dōTERRA essential oil. Not all oils are made or sourced the same and I only speak for dōTERRA essential oils in my practice. 

  1. Aromatic-Breathe In or diffuse in a diffuser to: open airways •boost mood • freshen the air • improve focus • kill harmful airborne pathogens • improve sleep 
  2. Topical- Apply to the bottoms of feet or directly to the area of concern to target specific needs or to help a specific area of the body. 
  3. Internal- ONLY CPTG essential oils with a “Supplement Facts” on the label should be taken internally. You can drop in a glass of water or juice, under the tongue or in a empty vegetable capsule to support the mouth, throats, digestive system, immune system and overall health.

But when it comes to essential oils, you get what you pay for. Most store-bought essential oils are not put through the testing like doTERRA oils are. Plus, there usually is a warning on the label not to take them internally. No, thank you! When I buy essential oils, I want to get the full therapeutic benefit from them.  I love them so much that I have become a distributor for them, not to try to SELL and make money from them (however that is a huge benefit), but I wanted the steep discount that comes with being a Wellness Advocate and I wanted to be able to recommend the best quality oils to all of you.

Great question! Wholesale Customers get all the great benefits that Wellness Advocates get, but they do not have the option to sell. So when you sign up for a Wholesale Customer membership you do not need to enter your social security number (that is only for tax purposes). If at any time you decide that you would like to sell doTERRA you can upgrade to a Wellness Advocate status and be able to create an income.

Great question! If you need help with using an essential oil or other doTerra product, or help deciding which would be best for you to purchase, please contact me, Kristen! You can reach me by email or facebook messageEmail me for info on how to text me!

If you have any problems with your order or shipping, need to arrange a return or anything else, doTerra’s customer support is GREAT! You can contact Member Services at 1-800-411-8151

You should receive a confirmation email asking you to confirm your subscription. If you don’t receive it within 10 minutes, check your spam filters and make sure to mark it as “Not Spam” or “Add to Safe Senders” so our emails can reach you and please subscribe again. If you still have issues, contact Kristen using the chat function on this site. She can manually add you to the newsletter and troubleshoot the newsletter mailer.

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